Refund policy

Eligible items may be returned within 30 days of the date of purchase.

Final Sale Items

All Paint sales are final and are not eligible for cancellation, returns, or refunds. This includes:

• All Permanent Paints

• All Peelable Paints

• All paint sizes

• All Permanent Paint Kits

• All Peelable Paint Kits

• All Spray Guns and Spray Systems
  

Non-Paint Return Eligibility

Items eligible for return must meet the following conditions:

• Products must be unused and in original condition

• Products must be returned in their original packaging

  • Example: 3M Respirators must be returned sealed in their original packaging

• Returns are subject to a 15% restocking fee

• The customer is responsible for return shipping costs

• Original shipping charges are non-refundable

• Free gifts, gift cards, and clearance items are not eligible for return

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact DYC Customer Service within 30 days of delivery to be eligible for an order correction.

Returned Shipments

If a package is returned to us by the carrier due to an incorrect or incomplete shipping address, or because the carrier was unable to deliver the package after the maximum delivery attempts (typically three attempts):

• The order will be held once it is returned to our facility.

• If the customer requests the package to be reshipped, the customer is responsible for paying the full cost of the reshipment shipping.

• Flat-rate shipping offers and free shipping promotions do not apply to reshipments.

If a shipment is refused by the recipient at the time of delivery:

• The package will be returned to our facility by the carrier.

• Once received and processed, the product subtotal (excluding shipping charges) will be issued as store credit.

• Shipping charges are non-refundable.

Gift Certificates

Once Gift Certificates have been purchased, it is not possible to deactivate the gift code. Therefore, Gift Certificate sales are final and non-refundable.