Shipping policy

California customers may only purchase Plasti Dip® Spray 50 (Low-VOC) gallons. Plasti Dip® Spray 50 may not be sold in El Dorado, Colusa, and Glenn counties or the Bay Area (BAAQMD).

Sales and usage of Plasti Dip Spray Gallons (Spray 50 excluded), DipPearl TopCoat, Performance Series, Pro Line products, and AutoFlex are not compliant with California state regulations. Therefore, these gallon-sized products cannot be sold in or shipped to California.

Rubber Dip, Rubber Dip Spray, and Plasti Dip® Spray can still be purchased within California in sizes less than 1 gallon. Please be aware of this ruling and follow all applicable guidelines.

All hazardous items (excluding gallons) shipping outside of the lower 48 United States can only ship via USPS. Due to these regulations, orders placed with UPS shipping will automatically be switched to USPS.

Shipping gallons requires hazmat air shipping. If you need gallons shipped, please contact our Customer Service Team for a shipping quote:

Phone: (855) 847-5825
Email: CustomerService@dipyourcar.com

Orders placed with a PO Box address will be sent via USPS.

If you would like your order shipped with UPS, you must provide a physical street address at checkout.

Please note that APO addresses are not supported at this time. If an order is placed with an APO address, our customer service team will contact you to arrange shipment to a new address.

If you have any questions, please contact our Customer Service Team:

Phone: (855) 847-5825
Email: CustomerService@dipyourcar.com

USPS is available on some packages depending on the contents and weight of your order. USPS may be less expensive in some cases, but it may also have a longer transit time.

Please note that USPS tracking may also be less reliable or less responsive than other carriers. If you choose USPS, please be aware of these potential delays. Adding Total Delivery Protection is highly recommended.

From time to time, DYC may offer free or discounted shipping promotions. These promotions are only available in the continental United States and do not include Hawaii, Alaska, or Puerto Rico.

Shipping promotions are also not valid during seasonal sales, including Spring, Summer, and Black Friday events.

From time to time, DYC may offer a premium shipping option at checkout. When DYC Preferred is selected, your order will skip to the front of the shipping queue.

Depending on current order volume, this may save you anywhere from 1 to 4 business days in processing time.

International Order Notice: All products are shipped from the United States.

Shipping costs charged on this website do not include additional duties, taxes, or import fees. Any such additional costs are the responsibility of the customer.

Plasti Dip, Pro Line, AutoFlex, and other hazardous materials are not eligible for international shipping at this time.

Important: Certain products are Final Sale and cannot be canceled once an order is placed.

The following items are made to order and are not eligible for cancellation, return, or refund once purchased:

• All Permanent Paints
• All Peelable Paints
• All Paint Kits
• All Paint Sizes
• SATA Spray Guns

These products are custom prepared after purchase, and orders containing these items cannot be canceled once submitted.

Eligible Order Cancellations:

For items not listed above, orders may be canceled at no cost before the order has shipped.

Once an order has shipped, it can no longer be canceled and will fall under the terms of our Refund & Return Policy.

How to Request a Cancellation

If you need to request a cancellation, please contact DYC Customer Service as soon as possible for the fastest assistance.

Phone: 1-855-847-5825

Eligible items may be returned within 30 days of the date of purchase.

Final Sale Items:

All Paint sales are final and are not eligible for cancellation, returns, or refunds.
This includes:

• All Permanent Paints
• All Peelable Paints
• All Paint Sizes
• All Permanent Paint Kits
• All Peelable Paint Kits
• All Spray Guns and Spray Systems

Non-Paint Return Eligibility

Items eligible for return must meet the following conditions:

• Products must be unused and in original condition
• Products must be returned in their original packaging
  • Example: 3M Respirators must be returned sealed in their original packaging
• Returns are subject to a 15% restocking fee
• The customer is responsible for return shipping costs
• Original shipping charges are non-refundable
• Free gifts, gift cards, and clearance items are not eligible for return

If your order arrives incorrect, please contact DYC Customer Service within 30 days of delivery to be eligible for an order correction.

If a package is returned to us by the carrier due to an incorrect or incomplete shipping address, or because the carrier was unable to deliver the package after the maximum delivery attempts (typically three attempts):

• The order will be held once it is returned to our facility
• If the customer requests that the package be reshipped, the customer is responsible for paying the full cost of the reshipment shipping
• Flat-rate shipping offers and free shipping promotions do not apply to reshipments

If a shipment is refused by the recipient at the time of delivery:

• The package will be returned to our facility by the carrier
• Once received and processed, the product subtotal (excluding shipping charges) will be issued as store credit
• Shipping charges are non-refundable

Once Gift Certificates have been purchased, it is not possible to deactivate the gift code. Therefore, Gift Certificate sales are final and non-refundable.

What is Order Protection?

OrderProtection.com covers your order for major issues that can occur during shipping. Your order is protected against:

• Loss
• Damage
• Theft
• Wrong items
• Defective items
• Missing items

If an issue occurs, you can quickly file a claim in just a few clicks. Once approved, you will receive either a refund or a reshipment.

To protect your order, make sure Order Protection is toggled on in your cart before checkout.

How do I purchase Order Protection?

At checkout, there is a toggle that allows you to turn Order Protection on or off. If enabled, Order Protection will appear as a line item during checkout.

How do I file a claim?

You may file a claim through OrderProtection.com. You will only be able to file a claim if Order Protection was added when placing your order.

What does Order Protection cover?

• Lost packages
• Damaged packages
• Stolen packages
• Wrong items
• Defective items
• Missing items

How long does it take to resolve a claim?

Most claims receive a response within one hour, and many are resolved the same day. OrderProtection.com provides 24/7 support, so you can expect communication around the clock.

I didn't add Order Protection but need to make a claim

If Order Protection was not selected, DYC can only submit a carrier claim for packages that are lost, stolen, or damaged.

Carrier claims are typically slow and not guaranteed. If approved, compensation is usually limited to a maximum of $100.

How long do I have to make a claim?

Claims must be submitted within 30 to 45 days from the order date, depending on the type of claim.

What if I opt out of Order Protection?

By declining Total Delivery Protection, DYC can only file a carrier claim for lost, stolen, or damaged packages.

Carrier claims are typically time-consuming and, if approved, are generally limited to a maximum reimbursement of $100.